Job Summary

ServiceNow ITAM, HAM, SAM ExpertiseTechnical Design DeliveryCustomer Team Leadership

Key Responsibilities

- Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.
- Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.
- Lead delivery: Drive the build across sprints configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.
- Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies.
- HAM scope: Full asset lifecycle (request receive deploy maintain retire/dispose), stockroom and inventory management, transfer orders, procurement integration, assetCI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.
- SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.
- Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment Discovery data quality, CSDM alignment, Identification Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) without degrading existing data quality.
- Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.

Required Experience & Skills
- 8+ years of hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM). Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare).



Candidates must be able to walk through these engagements in detail scope, architecture, key design decisions, integration landscape, and lessons learned.
- Solid platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene.
- CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation able to design HAM/SAM on top of a mature, live CMDB.
- Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision.
- Strong verbal and written English, comfortable presenting to customer architects and program leadership.

Certifications
- Required: ServiceNow CSA; CISHAM and CISSAM (at least one; both strongly preferred).
- Preferred: CAD (Certified Application Developer), CISDiscovery or CISITSM; certifications current on recent platform releases.

Nice to Have
- Experience delivering ITAM in financial services or public sector environments (audit/regulatory-driven SAM, vendor audits, true-ups).
- Exposure to SaaS License Management / license optimization initiatives.
- Familiarity with procurement/ERP integration patterns for asset intake.
- App Engine / custom scoped application delivery experience.

Candidate Assessment
- Shortlisted candidates will undergo a scenario-based technical assessment and should expect to:
- Present a prior HAM/SAM implementation architecture, design decisions, integration landscape, and outcomes.
- Respond to live design scenarios e.g., assetCI reconciliation conflicts, license position discrepancies, normalization gaps.
- Demonstrate hands-on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion.
- Only candidates who can independently articulate and defend design decisions at this stage will be progressed.

Relocation Supported: Yes

Visa Sponsorship Approved: No

Location - Bengaluru,Chennai,Hyderabad,Noida,Pune

📌 Servicenow Itam Technical Lead - Ham/Sam (Hyderabad)
🏢 Fujitsu
📍 Hyderabad