Role & responsibilities

To manage inbound and outbound leads, qualify customer requirements, ensure accurate CRM data entry, and initiate personalized customer engagement to drive site visits and conversions.

Key Responsibilities

- Handle outbound calls from website, WhatsApp, CRM, EXPOs, networking events, business directories, and visiting cards.
- Receive and respond to inbound calls (toll-free & office numbers) professionally.
- Enter EXPO / Networking Event / Business Directory / Visiting Card leads into CRM .
- Verify and clean collected data (name, phone number, email, city, state, requirement) with web search activities.
- Use approved scripts to introduce the company, products, and services.
- Qualify leads accurately based on:
- Residential / Commercial / Industrial classification
- EB bill amount, KW requirement, Units consumable.
- Location and technical feasibility

- Explain tentative pricing, subsidy structure,



and installation process as per company guidelines.
- Send personalized Thank You” emails to:

- EXPO leads
- Networking & business meet contacts

- Send personalized branding emails and WhatsApp messages introducing:

- Evolve Energy Group
- Evvo product range
- Website and contact details

- Customize communication using:

- Customer name
- Event/source reference
- Type of requirement

- Schedule follow-ups and site visits with customer consent.
- Update CRM in real time with:

- Lead source (EXPO / Event / Directory / Visiting Card)
- Communication sent (Email / WhatsApp)
- Follow-up dates and remarks

- Share qualified leads with the sales/technical team.
- Submit End-of-Day (EOD) reports accurately.

Maintain professionalism, brand tone, and customer confidentiality at all times.

📌 Telecalling Executive (Chennai)
🏢 SHIMATO ENTERPRISES
📍 Chennai