- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze customer feedback and provide insights to improve platform planning and network design.
- Work closely with the program management team to achieve business objectives.
Job Requirements
- Strong understanding of platform planning and network design principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced setting and meet deadlines.
- Strong analytical and organizational skills.
- Experience with customer service tools and software.
- Ability to collaborate effectively with cross-functional teams.
- Company name: Tata Communications Ltd.
- Industry: IT Services Consulting.
📌 Junior Customer Service Executive - Program Management (Chennai)
🏢 Tata Communications
📍 Chennai
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