- Demonstrate strong product knowledge and confidently explain offerings to customers.
- Ensure consistency in serving size, packaging, and smallware usage.
- Adhere to strict food safety, hygiene, and grooming standards.
- Proficiency in cupcake icing is mandatory for all team members.
2. Customer Service & Order Fulfilment
- Greet customers warmly and handle orders with accuracy and efficiency.
- Ensure timely service while maintaining high service standards.
- Address customer inquiries and feedback professionally to ensure satisfaction.
3. Store Operations & Maintenance
- Maintain cleanliness across dining and workstation areas.
- Assist with inventory stocking and supply management.
- Follow all safety, sanitation, and hygiene protocols.
- Complete daily opening/closing checklists and wastage records.
- Ensure proper upkeep of smallware and equipment.
- Maintain attention to detail in service, presentation, and overall store ambiance.
4. Teamwork & Efficiency
- Collaborate effectively with colleagues to ensure smooth outlet operations.
- Support team members during peak hours to maintain service speed.
- Follow instructions from supervisors and managers diligently.
- Take ownership of tasks assigned by the Outlet Manager/Supervisor.
- Maintain a humble, team-oriented attitude, recognizing the importance of each role in sustaining and growing the brand.
Perks and Benefits
- Target Based Incentives.
- Food Allowance
- All Statutory advantages.
- Medical Insurance