- Design, develop, test, deploy and maintain ITSM solutions on ServiceNow platform.
- Collaborate with cross-functional teams to identify business requirements and implement process improvements.
- Troubleshoot issues related to ITSM processes and provide technical guidance to team members.
- Ensure compliance with industry standards and best practices for IT service management.
Job Requirements :
- 5.6-16 years of experience in ITSM or a related field.
- Solid knowledge of ServiceNow development tools such as Snow Development Framework (SDF).
- Experience working with ITIL v3/4 certifications is required.