We are seeking a energetic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.
- Handling customer inquiries and concerns.
- Providing accurate information and resolving issues.
- Maintaining accurate records of customer interactions.
- Documenting relevant information for efficient issue resolution.
- Acquiring and maintaining knowledge of products and services.
- Meeting service level agreements and ensuring timely responses.
- Working in shifts to accommodate different time zones.
- Collaborating with cross-functional teams to address customer issues.
Preferred candidate profile
- Candidate should be excellent in communication skills
- Must have good customer handling skills
- Grad/UG with Min.1Y & above international voice exp is mandatory on papers.
- ITES/BPO experience is preferred.
- Should be flexible to work from office and night shifts.
Note: No Domestic//Insurance//Email//Chat//F&A;//Backend//Healthcare//Finance//Content Moderation exp will not be considered for this role.