- Contact leads received through Meta and other digital marketing campaigns.
- Make outbound calls to prospective customers and understand their requirements.
- Explain the company's retail interior design, furniture and related solutions.
- Qualify leads based on requirement, budget, location and project timeline.
- Schedule appointments and meetings for the Sales/Business Development Team.
- Follow up regularly with interested and prospective customers.
- Maintain accurate records of calls, conversations, follow-ups and lead status.
- Update lead information in CRM/Excel on a daily basis.
- Coordinate with the Sales Team for qualified and high-potential leads.
- Handle customer queries professionally and provide relevant information.
- Achieve assigned daily, weekly and monthly calling and conversion targets.
- Reconnect with old and pending leads to generate additional opportunities.
- Track follow-up commitments and ensure timely communication with prospects.
- Maintain a skilled and positive approach during every customer interaction.