01 Sep
|
IntouchCX
|
Bengaluru
01 Sep
IntouchCX
Bengaluru
Roles and Responsibilities :
- Provide exceptional chat support to customers through various platforms such as WhatsApp, Facebook Messenger, and Instagram Direct Messages.
- Handle customer inquiries, resolve issues, and provide solutions in a timely and qualified manner.
- Collaborate with internal teams to escalate complex cases or issues that require further assistance.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-5 years of experience in BPO non-voice processes (email/chat).
- Strong communication skills for effective interaction with international clients.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays.
📌 Customer Support Executive (Bengaluru)
🏢 IntouchCX
📍 Bengaluru