Job Overview
Join Amazon's Customer Service team and assist customers with online shopping, account, identity verification, security, and order-related queries through phone.
Key Responsibilities
- Handle customer queries and provide effective solutions.
- Assist with shopping, account, payment, and order-related issues.
- Support identity verification and account security concerns.
- Identify and escalate potential fraud or security issues.
- Troubleshoot customer concerns using multiple systems and tools.
- Deliver excellent customer service with empathy and professionalism.
Location-Bangalore
Requirements
- Education: 10+2 / 12th Pass or above.
- Experience: Freshers & experienced candidates can apply.
- Valuable English communication skills.
- Comfortable working on computers and handling multiple systems.
Recruitment Process
- HR Interview
• Versant Communication Assessment
• Operations Interview