- Handle inbound customer calls and resolve queries related to orders, products, delivery, returns, and refunds.
- Provide accurate and timely solutions while maintaining a positive customer experience.
- Handle complaints and escalations professionally.
- Coordinate with internal teams to resolve customer issues.
- Maintain accurate call records and follow defined customer service processes.
Requirements:
- 1–3 years of experience in Customer Service / Voice Process, preferably in FMCG, D2C, E-commerce, or Retail.
- Excellent verbal communication skills in English and Hindi.
- Solid problem-solving and customer-handling skills.
- Comfortable working in a fast-paced environment.
Contact HR : (phone hidden)
📌 Customer Service Executive (Voice) (Gurugram)
🏢 Mamaearth
📍 Gurugram
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