Vacancy No

VN1381

Business Unit

Corporate

Job Location

India, South America

Employment Type

Full Time

Job Details and Responsibilities

Summary: The Senior Commercial and Sales Operations Manager leads and continuously improves the end-to-end commercial and sales operations processes that support scalable growth, sound decision-making and high-quality deal execution, combining commercial operations expertise (pricing, costing, financial analysis, large-deal support) with sales operations ownership (pipeline, win management, sales compensation, executive reporting, target accounts, win/loss analytics). This is a broader, more senior remit than the role it replaces: it adds direct ownership of Commercial Contract Operations, including management of our outsourced commercial contracts partner (Avuke) — and end-to-end regional pipeline management. The role partners closely with senior leadership, regional managers, sales, finance, legal and delivery teams.

Responsibilities:

- Lead the optimisation of sales and commercial operations processes, simplifying, standardising and scaling ways of working across regions and functions.
- Develop and maintain pricing, costing and deal-modelling tools; support pricing strategy and contribute to large RFP responses to improve win probability.
- Host commercial quality assurance reviews with senior stakeholders, promoting accurate pricing, realistic margin assumptions and commercially robust deal decisions.
- For EMEA and APAC provide financial and commercial support on large or complex deals, including ad hoc analysis and tactical cost improvement recommendations.
- Manage sub-contracting and third-party legal engagement — 3rd Party responsible for MSA reviews.
- Manage the EMEA & APAC Kimble win process and own end-to-end regional pipeline management: funnel hygiene, stage discipline, data quality and forecast reliability.
- Deliver ad hoc reporting on bookings, KPI performance, pipeline trends and other commercial or sales operations metrics.
- Support win/loss data analytics and maintain target account lists for campaigns, events and strategic sales initiatives.




- Develop sales operations enablement materials and drive adoption; challenge existing processes and lead practical change management.
- Coordinate cross-functional execution of process improvements, pricing tools, productised offerings and contract-operations initiatives; partner with leadership on strategy and OKRs.

Skills:

- Strong business acumen with the ability to understand commercial drivers, sales performance and the operational levers behind profitable growth.
- Excellent analytical and problem-solving skills, using data, process and technology to resolve complex issues.
- Strong pipeline management, sales operations and reporting expertise, with a focus on data quality and forecast reliability.
- Working knowledge of commercial contract terms and risk areas (flow-down, IP, liability, confidentiality, change control) sufficient to manage an outsourced legal/contracting partner and escalate appropriately — not to draft contracts personally..
- Financial modelling and pricing tool capability; advanced spreadsheet automation experience advantageous.
- Strong organisational and stakeholder skills — diplomatic, effective communication with senior and external partners, able to prioritise and deliver in a quick-paced environment.
- Project management, workshop facilitation and change management experience, including risk management and conflict resolution.
- Salesforce experience desirable; people management experience required; ability and willingness to travel when needed.

Qualifications

Qualifications:

- Bachelor’s degree in Business, Computer Science or a related discipline, or equivalent professional experience.
- Minimum 7 years’ experience in commercial operations, sales operations, management consultancy,



process improvement or change management — reflecting this role’s broader scope, including contract-operations oversight..
- Preferred prior experience in a technology-related industry preferred; SAP managed services knowledge and prior experience developing productised offerings advantageous.

This position may require domestic and international travel as needed to meet business and client requirements.

Selected applicant may be subject to a background investigation, conducted and used in compliance with applicable law.

Lemongrass Consulting is an Equal Opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, sex, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About Lemongrass

Lemongrass is a global SAP-focused Cloud services provider helping some of the world’s most recognized Enterprises modernize and transform their SAP environments. We combine deep technical expertise with automation, innovation, and AI to deliver meaningful business outcomes.

Our work spans SAP Cloud migrations, managed services, SAP Business Technology Platform (BTP), Business Data Cloud (BDC), and AI-enabled solutions. We help customers build clean core strategies, intelligent data foundations, and scalable Cloud operations across AWS, Microsoft Azure, Google Cloud Platform, and SAP Cloud ERP.

Founded in 2010, Lemongrass has grown into a trusted partner to SAP, AWS, Microsoft, and Google, earning top-tier partner designations along the way including SAP Gold Partner, Premier AWS Partner, Microsoft Gold Partner, and Google Cloud Partner. Our teams operate across the Americas, EMEA, and APAC, collaborating to solve complex challenges for global Enterprises.

At Lemongrass, you’ll work alongside Cloud architects, engineers, and innovators who are shaping the future of SAP in the Cloud—within a culture that values ownership, curiosity, collaboration, and continuous growth.

📌 Senior Commercial and Sales Operations Manager (India)
🏢 Lemongrass Consulting
📍 India