Job Title:

CRM Platform Support Lead
Location:

Gurgaon (Hybrid)
Experience:

5+ Years
Work Mode:

Hybrid

Role Overview
We are looking for a

CRM Platform Support Lead

who will manage the day-to-day operations, support, and improvement of the

Microsoft Dynamics 365 CRM platform .
The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

Key Responsibilities
Manage daily operations and support of

Microsoft Dynamics 365 CRM .
Troubleshoot CRM issues and provide technical support to users.
Handle

incidents, service requests, and production issues .
Manage CRM changes, updates, configurations, and deployments.
Monitor CRM performance and identify areas for improvement.
Work on

data migration, data cleansing, data quality and security .
Support CRM reports and dashboards.
Work with business teams to understand requirements and provide CRM solutions.
Manage CRM integrations with other systems.
Maintain CRM technical documentation.
Ensure CRM security, compliance, and data protection.




Coordinate with vendors and manage

SLA/service-related activities .
Mentor and guide CRM support team members.
Work closely with IT, business, and other technology teams.
Participate in continuous improvement and CRM enhancement initiatives.

Must-Have Skills
Microsoft Dynamics 365 CRM – 5+ years
Strong

Dynamics 365 CRM Configuration & Development
Power Platform / Power Apps
Power Apps Portals / Power Pages – Mandatory
C# / .NET
Plugins
SSIS
Azure Cloud – Mandatory
SQL Server / SQL
Web Services / API development
Logic Apps / Function Apps / Web Apps
MVC & multi-tier architecture
Azure DevOps – Valuable to have
Agile methodology – Good to have

Good to Have
Experience in

Health Insurance / Insurance domain
NoSQL database knowledge
Team mentoring / technical leadership experience
Strong stakeholder management skills

Ideal Candidate
Someone who has strong

Dynamics 365 CRM technical + production support experi

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