Job Description
LMS Administrator & Support Specialist
nDepartment: Learning & Platform Operations
nExperience: 4–6 years
nEmployment Type: Full time
n1. Role Summary
nWe are looking for an experienced Moodle LMS Administrator & Support Specialist to configure, maintain, and support our learning platform. The ideal candidate combines hands-on Moodle knowledge with PHP familiarity, strong troubleshooting ability, and reporting skills using Power BI. The role involves day-to-day platform administration, resolving user issues through a ticketing system, and coordinating with technical and business teams to ensure a smooth learning experience.
n2. Experience & Eligibility
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- 4–6 years of relevant experience in LMS administration, platform support, or a similar technical role.n
- Bachelor’s degree in computer science, IT, or a related field (or equivalent practical experience).n

n3. Required Skills
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- Basic Moodle features — practical knowledge of courses, users, roles, enrollments, activities, and site administration settings.n




- PHP knowledge — ability to read, understand, and make basic modifications to PHP code, and work with Moodle plugins/customizations.n
- Power BI basics — building simple dashboards and reports, connecting data sources, and visualizing learning data.n
- Language skills — good communication in English and at least one additional language (e.g., Hindi or a regional language) to support diverse users.n
- Troubleshooting skills — strong analytical ability to diagnose and resolve platform, access, and configuration issues.n
- Ticketing system knowledge — experience managing, tracking, and resolving user requests through a helpdesk/ticketing tool (e.g., Jira, Freshdesk, Zendesk).n

n4. Good to Have
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- Exposure to SCORM standards, SSO configuration, and LMS integrations.n
- Familiarity with HTML/CSS, MySQL, or basic server administration.n
- Experience in enterprise or corporate training environments.n

nKey Res

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