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Operations & Logistics

Operations Manager

Full-Time New Delhi, India Operations & Logistics

About The Role

We are seeking an experienced Operations Manager to oversee NEMBHARAT's daily operational workflows, ensuring our services — from driver management to fleet coordination and customer experience — run smoothly, efficiently, and in full compliance with standards.

Key Responsibilities

- Oversee end-to-end operations including driver onboarding, fleet management, and service delivery
- Develop and implement operational SOPs, workflows, and quality standards
- Monitor daily KPIs — uptime, on-time performance, complaint resolution rates, and more
- Manage and lead operational teams across one or more cities
- Coordinate with vendors, partners, and fleet operators for seamless service delivery
- Handle escalations and resolve operational issues swiftly
- Analyse operational data to identify inefficiencies and drive improvements
- Ensure regulatory and safety compliance across all operational activities

Requirements

- Bachelor's degree in Operations Management, Business, Engineering, or related field




- 4–8 years of operations management experience, preferably in mobility, logistics, or transport
- Strong leadership and people management skills
- Data-driven decision making with proficiency in Excel, dashboards, or BI tools
- Excellent problem-solving ability and composure under pressure
- Strong vendor and stakeholder management experience
- Willingness to work flexible hours and be available for operational emergencies

What We Offer

- Competitive salary and performance-based incentives
- Opportunity to work with a pioneering mobility company shaping India's future
- Collaborative, inclusive, and innovation-driven work environment
- Learning and career advancement opportunities
- Health and wellness perks
- Flexible work arrangements where applicable

Ready to Apply

Send your resume and a brief cover letter to our careers team. We review every application personally.

Apply via Email ← Browse All Roles

- [HIDDEN TEXT]
- Full-Time
- New Delhi, India
- Operations & Logistics
- 4–8 Years Experience

📌 Operations Manager (Delhi)
🏢 World Economic Mobility
📍 Delhi