Company Description Fusion CX transforms customer experience by combining advanced digital solutions with meaningful human interactions. The company leverages AI-driven tools, analytics, Generative AI, Machine Learning, and Automation to anticipate customer needs and deliver superior service across multiple sectors, including BFSI, Healthcare and Life Sciences, High Tech, Retail, Utility, and Telecom. With a global presence in 15 countries and a diverse workforce of 20,000 professionals, Fusion CX provides localized support that is both globally informed and regionally relevant.

The organization emphasizes continuous innovation, long-term client partnerships, and tailored solutions that address unique industry challenges. Team members at Fusion CX contribute to shaping the future of customer engagement through the combined power of technology and empathy.

Role Description The Web Research Specialist is a contract, on-site role based in India. This role involves systematically gathering, validating, and organizing information from online sources to support business decisions, market insights, and customer experience initiatives. Day-to-day tasks include conducting targeted web searches, analyzing data from public and subscription databases, compiling reports, and maintaining accurate records in internal systems.





The specialist collaborates with cross-functional teams to provide timely research outputs, identify trends, and ensure the reliability and relevance of collected data. The role also requires adherence to data privacy guidelines and internal quality standards while working within defined timelines and project requirements.

Qualifications

- Strong web research, data collection, and online information verification skills.
- Proficiency in data analysis, data entry, and organizing information in spreadsheets or databases.
- Excellent written and verbal communication skills for summarizing findings and preparing transparent reports.
- Ability to interpret market trends and customer insights, with attention to detail and accuracy.
- Comfort using productivity tools such as MS Excel, Word, and web-based research platforms.
- Bachelor’s degree or equivalent in a relevant field such as Business, Commerce, Data Science, or Social Sciences.
- Strong time management, organization, and problem-solving skills, with the ability to work on multiple projects.
- Experience in research, analytics, or customer experience domains is an advantage.
- Understanding of data privacy, ethical research practices, and basic digital security principles.

📌 Web Research Specialist (India)
🏢 Fusion CX
📍 India