1. Handle inbound/outbound calls with US customers.
2. Communicate professionally and confidently in English.
3. Follow approved call scripts and process guidelines.
4. Understand customer requirements and provide appropriate assistance.
5. Maintain accurate call and customer records.
6. Achieve defined quality, productivity, and performance targets.
7. Follow company policies and compliance requirements.
📌 Voice Process Executive (Pune)
🏢 Zap Tech Private
📍 Pune
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