Job Description
Job Title: VoIP Engineer
nJob Location: Ahmedabad, Gujarat, India
nWorking hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
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nAbout the Role
nWe are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms.
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nKey Responsibilities
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- Manage and troubleshoot UCC, VoIP, SIP, and IP Telephony systems.n
- Support Cisco UC/CUCM and Contact Centre platforms.n
- Troubleshoot call failures, voice quality, routing, and connectivity issues.n
- Handle P1/P2 incidents and critical platform alerts.n
- Perform root-cause analysis and coordinate with internal teams and vendors.n
- Support platform upgrades, changes, and out-of-hours testing.n




- Maintain technical documentation and incident records.n

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nRequired Skills
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- 3+ years of experience in UCC / Unified Communications / VoIP.n
- Solid knowledge of SIP, VoIP, TCP/IP, and networking.n
- Experience with Cisco CUCM / Cisco Collaboration.n
- Strong troubleshooting and incident management skills.n
- Good communication and customer-handling skills.n

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nGood to Have
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- Cisco UCCX/UCCE or Contact Centre experience.n
- CUBE / SBC / Webex / Microsoft Teams knowledge.n
- MSP or Managed Services experience.n

📌 Voip Engineer (India)
🏢 iConsultera
📍 India