Job Description
Hi All,
nWe have an immediate opening for Gurgoan Location.
nEnd User Support:
n● Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and collaboration tools.
n● Troubleshoot hardware, software, network, and application-related issues.
n● Install, configure, and maintain operating systems, productivity applications, and security tools.
n● Support users in resolving issues related to email (Outlook, G-Suite), VPN access, Wi-Fi, and remote connectivity.
n● Assist with onboarding/offboarding activities including account creation, access provisioning, and device setup.
n● Provide support for video conferencing, projectors, and meeting room equipment.
n● Manage and troubleshoot enterprise applications such as Teams, Zoom, Webex, and Slack.
n● Guide users on IT security best practices, including phishing awareness, password hygiene, and data protection.
n● Escalate incidents to appropriate teams when required and follow up until closure.
n

nIf Interested please share your resume to [email protected]

📌 End User Support Specialist (Gurugram)
🏢 SHI Solutions India
📍 Gurugram