Role: Client Solutions Partner
Experience: 8-14 years
Location: Mumbai/Bangalore (Hybrid)

We are seeking a Healthcare-focused

Client Solution Partner

to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on

Healthcare Payers , while also supporting Providers, Pharma, and Pharmacy organizations.
You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem.
This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, robust consultative selling capabilities, and hands-on experience designing AI-led CX solutions.

Key Responsibilities
1. Healthcare CX Pre-Sales Leadership
Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts.
Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services).
Lead discovery workshops specific to healthcare journeys such as:




Member onboarding & benefits inquiries (Payers)
Claims & prior authorization support
Provider services & network support
Patient access & scheduling (Providers)
Pharmacy benefit management inquiries
Clinical trial & patient support programs (Pharma)
Translate healthcare operational challenges into AI-enabled solution architectures.

2. AI & Contact Center Transformation Advisory
Design differentiated solutions leveraging:
Virtual Agents (voice & chat) for member/patient containment
AI-driven IVR modernization
Agent Assist & knowledge augmentation
Intelligent routing & intent recognition
Healthcare-specific analytics (call drivers, leakage, compliance tracking)
Omnichannel engagement (voice, chat, SMS, digital)
Articulate measurable business value including:
Administrative cost reduction (medical cost ratio impact for payers)
Call deflection and containment
AHT reduction and agent produ

📌 Client Solutions Partner (Mumbai)
🏢 Quantiphi
📍 Mumbai