Job Description
Job Title: Lead Engineer – Enterprise Network Operations
nDepartment: Engineering and Operations
nLocation: Mumbai
nReporting: Associate Director Network Operations
nJob Type: Full Time
nShift: Rotational Shift
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- PRE-REQUISITESn

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- Technical expertise on all or either of the following platformn
- Cisco catalyst and Nexus switching and wirelessn
- Arista switchingn
- HP/Aruba switching and wirelessn
- Meraki switching and wirelessn
- Mist wirelessn
- Infoblox DDIn
- Strong troubleshooting skill setsn
- Conceptually robust in the following switching and wireless technologyn
- HSRP/VRRPn
- STP/VTPn
- VSS/VPCn
- Ether-Channels, Stacking of switches (IRF, Cisco Stack)n
- Stand-alone AP, IAP, Flex-connects, Wireless bridgen

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- RESPONSIBILITIESn

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- Engineers who have a passion for providing outstanding customer service.n
- 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setupn




- Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.n
- Ticket resolution - work and resolve trouble tickets, handle ticket escalationn
- Queue Management - monitor ticket queue, ensure assignment/resolution and closuren
- Create Method Of Procedure and/or Standard Operating Procedure documentn
- Plan and execute Change Management processesn
- Performance Tuning of network devices and create Service Improvement Plansn
- Plan and perform firmware upgraden
- Work with hardware/software vendors to resolve problemsn
- Train and mentor juniorsn
- Act as an SME SPOC for certain network productsn
- Interface with customer on calls and lead technical meetingsn
- Assist in Root Cause Analysis (RCA)n
- Provide technical inputs for weekly/monthly customer service review reportsn
- Any additional task given to the incumbent from time-to-time based on business needsn

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📌 Lead Network Engineer (Mumbai)
🏢 NTT Global Networks
📍 Mumbai