Job Description
Client Support Associate / Client Experience Coordinator
Overview:
We are looking for a proactive and communication-driven professional with up to 1 year of
experience in customer support, client coordination and or telecalling. The role involves
managing RSVP calls, collecting client feedback and supporting basic escalation calls as
required.
Key Responsibilities:
1. RSVP Coordination
● Make outgoing RSVP calls for events and update responses accurately.
● Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls
● Connect with clients post-event to collect feedback and category-level ratings.
● Document insights clearly for internal performance review and reporting.

3. Escalation Calling Support
● Assist with initial-level escalation calls
● Gather issue details, ensure calm communication and route concerns to the appropriate
internal team.

4. Communication & Documentation
● Maintain updated call logs and reports.
● Share daily/weekly summaries of activities.




● Follow communication guidelines and ensure consistency in tone and messaging.

5. Coordination Responsibilities
● Work closely with internal teams to relay client feedback and follow-ups.
● Ensure high responsiveness and skilled client interaction at all times.

Required Skills & Experience:
● 0–1 year experience in customer support, telecalling, client servicing and or
coordination roles.
● Strong verbal communication skills (English & Hindi; regional languages preferred).
● Ability to manage high-volume calling with professionalism.
● Good documentation and follow-up skills.
● Calm, patient and solution-oriented approach.
● Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call
logging.

Work Schedule:
● 6 days/week

About The Wedding Company
The Wedding Company is a tech-enabled wedding planning and fulfilment platform, your one-stop destination for stress-free, personalized, and reliable wedding planning. F

📌 Customer Service Specialist (India)
🏢 The Wedding
📍 India