Job Purpose:

To manage and execute Global Visa operations by ensuring accurate, compliant, and timely visa processing while driving operational excellence, customer satisfaction, process efficiency, and business growth.

Key Tasks/Activities/Roles:

- Handle end-to-end global visa processing, including application review, documentation verification, submission, tracking, and issuance.

- Ensure compliance with embassy, consulate, and immigration requirements while maintaining high levels of accuracy, service quality, and turnaround time.

- Manage complex visa cases, customer escalations, and provide expert guidance on visa requirements, documentation, and processing procedures across multiple destinations.

- Coordinate with embassies, consulates, travel partners, corporate clients, and internal stakeholders to ensure seamless visa operations and service delivery.

- Drive operational efficiency through process improvements, implementation of best practices, and effective utilization of visa systems, portals, and related tools.

- Support the achievement of business, service, and revenue objectives.

Functional Skills





- Strong knowledge of global visa processing procedures and immigration requirements.

- Hands-on experience with visa portals, embassy systems, and online application platforms.

- Valuable working knowledge of MS Excel, reporting tools, and MIS preparation.

Personal Qualities / Behavioral Competencies

- Strong attention to detail and commitment to accuracy.

- Excellent problem-solving and decision-making skills.

- Effective communication and stakeholder management abilities.

- Ability to manage multiple priorities and work within tight deadlines.

- Customer-focused with a proactive and solution-oriented approach.

Education

- Graduate in any discipline.

Experience

- 3 to 5 years of experience in visa operations within the travel and tourism industry.

- Extensive experience handling global visa processes across multiple destinations.

- Proven ability to independently manage complex visa cases, operational challenges, and stakeholder relationships.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Visa Executive (Bengaluru)
🏢 Cozmo Travel World
📍 Bengaluru