Job Description
Role - Automation Tools SME
nYears of Experience - 8 to 12 years
nLocation - Bangalore
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n Key Responsibilitiesn
n:Key Responsibilitie
nsEUC Tools Architecture & Strateg
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- yOwn the architecture, standards, and technical roadmap for EUC tooln
- sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principlesn
- .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and securityn
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n Nexthink Digital Employee Experience (Primary Responsibilit
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- y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaignsn
- ).Create real‑time dashboards and experience scores to moniton
- r:Endpoint performann
- ceLogin and application experienn
- ceStability issues impacting production and engineering usen
- rsDevelop Nexthink campaigns fon
- r:Proactive remediatin
- onAutomated fixn
- esUser engagement and notification
- nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalentn
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n BeyondTrust / Bomgar Secure Remote Supp
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- ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sitn
- es.Configun
- re:Secure session access (attended/unattendn
- ed)Jump clien
- ntsCredential injectn
- ionSession recording and audit ln
- ogsEnable secure vendor and third‑party access in compliance with security policin
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n Proactive, Preventive & Automation‑First Operat
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- ionsDrive shift‑left operations and preventive maintenance modn
- els.Leverage EUC telemetry and automationn
- to:Reduce incident voln
- umesImprove Mean Time to Resolution (Mn
- TTR)Improve Service Desk efficin
- encyPartner with Service Desk and Field Support teams to expand self‑healing capabilitn
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nies.
n Integration with EUC & Security Ecos
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- ystemIntegrate EUC toolsn
- with:Intune / SCCM / Co‑Managn
- ementMicrosoft Defender / EDR platn
- formsEntra ID (Azurn
- e AD)AVD / VDI where