Hi Folks,

We are hiring for the below role with leading Bank.

Retention – Customer Care Associate (CCA)
Job Title: Customer Care Associate – Retention
Location: Secunderabad
Shift Time-9.30am to 6.30pm
Week Off- 6days working with Sunday fixed off
CTC: Up to ₹4.5 LPA
Need Graduate with min 1 year of experience in outbound sales from Banking domain.

Job Overview
We are looking for Customer Care Associates for its

Retention team . The candidate will be responsible for handling customer interactions through both

inbound and outbound calls , resolving customer concerns, and supporting customer retention.

Key Responsibilities
Handle both

inbound and outbound customer calls .
Interact with customers professionally in

Hindi and English .
Understand customer concerns and provide suitable solutions.
Focus on customer retention and prevent customer churn.
Handle outbound sales/retention calls and achieve assigned targets.
Maintain accurate customer records and update details in Excel/system.




Ensure a high level of customer satisfaction and service quality.

Candidate Requirements
Experience in

core outbound sales

is mandatory.
Candidates from

VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds

preferred.
Excellent communication skills in

English and Hindi .
Fluency in

English & Hindi is mandatory .
Candidate should know

any one regional language .
Positive knowledge of

MS Excel .
Should be comfortable handling

both inbound and outbound calls .
Strong convincing, negotiation and customer-handling skills.
Target-oriented and customer-focused approach.

Preferred Background
Candidates with experience in:
VRM / Virtual Relationship Management
Credit Card Sales
Insurance Sales
Banking Sales
Outbound Tele-sales
Customer Retention

Interested candidates please share your updated resume on [email protected]

📌 Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp in (Mumbai)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Mumbai