Technology Operations Analyst – IT Help Desk / International Technical Support
Location:

Bangalore / Hyderabad
Experience:

6 Months+ / 1+ Year
⚡

Immediate Joiners Preferred
Employment:

Contract-to-Hire | Artech Payroll
Shift:

Rotational Shifts, including Night Shifts
Cab Facility Available

About the Role
We are looking for

IT Technical Support / Help Desk professionals

with experience in

International Voice Technical Support . The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement
International Voice Technical Support experience is MANDATORY.
Candidates should have experience handling

international technical support calls

and must have

excellent English communication skills .

Key Skills
International Technical Voice Support
IT Help Desk / Service Desk / Desktop Support
Windows troubleshooting
Active Directory
ServiceNow / IT ticketing tools
Hardware & software troubleshooting




Basic network troubleshooting
VPN, DNS, DHCP
Remote Desktop / Remote Support
Outlook troubleshooting
BitLocker basics
Windows Event Logs
Printer and peripheral troubleshooting
Basic ITIL / ITSM knowledge
Excellent verbal and written English communication

What You Will Do
Handle inbound

international technical support calls
Troubleshoot user issues related to hardware, software and networking
Diagnose and resolve Windows and application-related issues
Support Active Directory-related user issues such as account/password problems
Troubleshoot Outlook and connectivity issues
Handle VPN, DNS and DHCP-related basic troubleshooting
Provide remote technical assistance to end users
Log, update and track incidents/requests in

ServiceNow
Follow troubleshooting procedures and SLA requirements
Escalate issues to appropriate L2/L3 teams when required
Maintain proper ticket documentation and provide regular updates to users

Candidate Profil

📌 Information Technology Technical Support (Bengaluru)
🏢 Artech
📍 Bengaluru