Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product's lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines. We are seeking a **Manager, Strategic Planning & Operations** , to join the Center for Observational Research (CfOR). This role will work with other Amgen functional teams to oversee and drive execution of CfOR's operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality with compliance. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives. **Key Responsibilities** + Support **end-to-end operational workflows/ automate tools** and standardise process maps / SOPs to improve efficiency in CfOR operational process such as **budget management, contracting,** **dashboard management** and **project management** / **PMO office.** + Driving **AI-enabled operational transformation** to enhance efficiency in compliance process, budget tracking, and decision-making across global CfOR programs + **Project management** including project planning, governance tracking, milestone management, Vendor onboarding, risk/issue tracking, and stakeholder reporting + **SharePoint management** experience in content governance to enable effective collaboration and productive document control. + **Knowledge management/ training capabilities** - Design,



track knowledge-sharing metrics and drive team engagement with continuous learning frameworks. **Operational Excellence & Process Optimization:** + **Automate / standardize end-to-end workflows** & process maps to improve efficiency in CFOR operational process + Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory, compliance and organizational requirements. + Ensure quality, compliance, and alignment with global operational standards + Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control **AI & Digital Enablement:** + Applied generative AI tools to improve productivity in documentation and operations + Identify automation opportunities to reduce manual effort and standardize workflows + Creating dashboards of operational processes + Drove adoption and migration of digital tools (Smartsheet, MS tools, Teams, SharePoint, Miro, lucid) for collaboration and tracking + Develop apps/ AI chatbots / migrate available processes to new technology/ tools based on organizational requirements **Project Management Office** + Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting, ensuring timely delivery, quality, and alignment with business priorities. + Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration,



and operational efficiency and improve project visibility and execution tracking. **Data, Reporting & Dashboarding:** + Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization, and key KPIs + Delivered actionable insights through data analysis and reporting to support leadership decision-making **Financial & Resource Management:** + Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan + Supported budget planning and resource management across programs **Basic Qualifications:** + Bachelor's degree with 10+ years of Clinical / Scientific Operations experience OR + Master's degree and 6+ years of Scientific or Operations experience + Pharma/ Healthcare degree with application of **technology/ AI knowledge** expertise, advanced excel knowledge, dashboard creation for reporting, and decision support. **Preferred Qualifications/Skills:** + Minimum of 8 years of **project management** experience, with +5 years in pharma/biotech and cross-functional environments + Hands-on experience with **budgeting** , **contracting,** **PMO office** , and working in regulated document management systems + Drive **AI-enabled operational transformation** to enhance efficiency in CFoR operational process + Demonstrated proficiency & adaptability with related software tools (ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.) + Quick learner with strong analytical skills and adaptability to new tools and concepts + Demonstrates autonomy and reliability in managing tasks and contributing to team goals + Highly organized, with the ability to prioritize and deliver on projects independently or collaboratively + Effective communicator with strong written, verbal, and presentation abilities + Builds positive relationships and fosters collaboration with a proactive, "can-do" attitude + Familiarity with drug commercialization & business practices

📌 Manager, Strategic Planning & Operations (Hyderabad)
🏢 AMGEN
📍 Hyderabad