About the Role

We are looking for an enthusiastic, organized, and customer-focused Tour Operator with 2–4 years of relevant experience to manage and coordinate travel arrangements, tour packages, and day-to-day tour operations.

The ideal candidate should have good knowledge of travel destinations, excellent communication and coordination skills, and the ability to handle multiple bookings and customer requirements efficiently.

Key Responsibilities

- Plan, design, and coordinate customized domestic and international tour packages based on customer requirements, including destinations, itineraries, hotels, transportation, and activities.
- Prepare detailed travel itineraries and quotations, ensuring competitive pricing and suitable travel options for clients.
- Coordinate and negotiate with hotels, airlines, transport providers, local guides, and other travel partners to secure bookings, rates, and services.
- Manage end-to-end travel arrangements, including bookings, confirmations, documentation, payments, and coordination with customers before, during, and after their trips.
- Handle itinerary changes, cancellations, delays, complaints, and emergency situations professionally while ensuring smooth and timely travel experiences.
- Maintain strong destination and industry knowledge, support sales and marketing activities, maintain accurate records, collect customer feedback,



and identify opportunities to improve tour services.

Required Skills

- Excellent communication, interpersonal, and customer service skills with strong problem-solving abilities.
- Strong organizational, coordination, multitasking, and time-management skills, with the ability to manage multiple bookings efficiently.
- Valuable knowledge of domestic and international travel destinations, itinerary planning, and preparation of travel quotations.
- Strong negotiation, vendor management, and relationship-building skills with hotels, transport providers, and other travel partners.
- Proficient in MS Office, Google Workspace, and travel-related software, with the ability to work effectively under pressure and handle last-minute changes.

Qualifications

- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, or related field.

Preferred Experience

- Experience handling domestic or international tour packages.
- Experience working with hotels, transport companies, DMCs, and other travel suppliers.
- Knowledge of visa requirements, travel documentation, and basic travel regulations is an advantage.
- Experience with travel booking platforms or CRM systems is preferred.

Passionate about travel and creating great customer experiences? Apply now and start your next adventure with us!

📌 Travel Coordinator (New Delhi)
🏢 Edwin Incorporation
📍 New Delhi