English Communication is mandatory

Job Summary

We are looking for a Telesales Executive who will be responsible for generating leads, contacting potential customers, explaining products/services, handling customer queries, and converting prospects into customers. The ideal candidate should have excellent communication skills, a positive attitude, and a strong target-oriented approach.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Generate and qualify leads through telephone calls.
- Explain company products/services clearly and effectively.
- Understand customer requirements and recommend suitable solutions.
- Follow up regularly with interested prospects.
- Convert leads into successful sales and achieve monthly targets.
- Handle customer queries and resolve basic concerns professionally.
- Maintain accurate records of calls, leads, follow-ups, and sales in the CRM.
- Build and maintain positive relationships with customers.
- Coordinate with the sales and operations teams.
- Prepare daily and weekly sales reports.
- Follow up on pending orders/payments wherever required.

KRA / KPI
- Number of outbound calls made
- Qualified leads generated




- Lead-to-conversion ratio
- Monthly sales/revenue achievement
- Follow-up effectiveness
- Customer engagement and retention
- CRM/data accuracy
- Achievement of assigned sales targets
- Daily productivity and call quality

Required Skills
- Excellent verbal communication skills
- Strong convincing and negotiation abilities
- Good listening and interpersonal skills
- Target-oriented and self-motivated
- Ability to handle rejection and work under pressure
- Basic knowledge of MS Office and CRM software
- Good follow-up and relationship-building skills
- Qualified and positive attitude

Eligibility Criteria
- Graduate in any discipline preferred.
- 02 years of experience in telesales, telecalling, inside sales, or customer service.
- Freshers with good communication and convincing skills may also apply.
- Candidates comfortable with making outbound calls will be preferred.

Key Competencies Communication | Customer Focus | Persuasion | Negotiation | Result Orientation | Follow-up | Teamwork | Accountability | Time Management | Positive Attitude

📌 Telecalling Executive (Kolkata)
🏢 Nextgen Business Support Services
📍 Kolkata