Company Description Hemito Digital Pvt Ltd is a full-service digital marketing agency based in Cochin, focused on delivering result-driven online growth solutions for businesses. The company uses strategic approaches across social media platforms and search engines to help brands increase visibility, generate quality leads, and build a strong digital presence.

Hemito

Digital specializes in Social Media Optimization (SMO), Social Media Marketing (SMM), Content Marketing, Custom Content Creation, Search Engine Optimization (SEO), and Search Engine Marketing (SEM). The agency also offers Online Reputation Management (ORM), Film Piracy Protection, Web Design and Development, and professional digital marketing training for individuals and businesses.

Role Description The Telecaller role is a full-time, on-site position based in Kochi. The role involves making outbound and receiving inbound calls to prospective and existing clients, introducing the company’s digital marketing services, and clearly explaining service offerings and benefits. The Telecaller will qualify leads, collect and update customer information, schedule appointments or follow-up calls for the sales team, and maintain accurate call records in the CRM system.

Day-to-day activities include achieving calling and conversion targets, handling customer queries professionally, coordinating with internal teams for campaign-related information,



and sharing feedback from customers to improve communication and service quality.

Qualifications

- Candidates should possess strong communication skills, including clear spoken English and regional language proficiency, active listening, and professional telephone etiquette.
- Candidates should possess customer service and relationship-building skills, including the ability to handle objections, respond to queries, and maintain a positive, solutions-focused approach.
- Candidates should possess basic sales and lead generation skills, such as persuasive communication, lead qualification, and follow-up discipline.
- Candidates should possess computer and documentation skills, including familiarity with CRM tools, email, and maintaining accurate call and lead records.
- Candidates should possess time management and organizational skills to handle call volumes, meet daily targets, and prioritize follow-ups effectively.
- Relevant experience as a telecaller, customer support representative, or inside sales executive is beneficial, preferably in digital marketing or related services.
- A minimum of a higher secondary education; a diploma or degree in any discipline is an advantage.
- Comfort working in an in office environment in Kochi and openness to learning about digital marketing services and industry trends.

📌 Telecaller (Kochi)
🏢 Hemito DigitalIndia
📍 Kochi