MoEngage is looking for a talented Technical Writer to join our team. If you have experience in technical writing, a technical degree, and a knack for explaining complex software concepts in clear, simplified English, you'll play a crucial role in empowering our users and collaborating with various teams.

Responsibilities

- Write technical content for software products in simplified English.
- Collaborate with different teams, such as Support, Product Management, Quality Assurance, Development, and Product Design, to understand current features, enhancements, and use cases.
- Analyze support tickets to identify documentation improvement areas and update the existing documentation.
- Understand documentation requirements and customer needs, estimate documentation efforts, plan releases, and proactively communicate work updates to stakeholders.
- Prepare Troubleshooting Guides, FAQs, use cases, how-to articles, and videos for MoEngage products.
- Research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.
- Organize existing documents, identify documentation gaps, improve documentation quality, and drive new projects.
- Build relationships with customer-facing teams (Sales, Support, and Success team) and use their feedback to drive simplicity and usability of documentation.




- Develop content that addresses complex problems, drives user engagement, and decreases support tickets.
- Manage multiple priorities in a fast-paced, ever-changing environment with less supervision.
- Follow the established style guide and templates to ensure consistency.
- Adhere to the defined documentation process and work with a team of writers.

Requirements

- 0 to 3 years of experience in technical writing.
- Any technical degree (e.g., BE/B.Tech, B.Sc, BCA, MCA).
- Experience in documenting software applications, APIs, and SDKs.
- Ability to read and comprehend code.
- Working knowledge of:
- Documentation tools (such as Zendesk, Confluence)
- Image-editing tools (such as Snagit)
- Video-editing tools (such as Camtasia)
- Project management tools (such as Jira)
- HTML
- Style Guide (such as Microsoft Manual of Style for Technical Publications or MSTP)
- Understanding of documentation types such as user guides, release notes, API references, SDK documentation, knowledge base articles, troubleshooting guides, and FAQs.
- Good planning, organizational, interpersonal, and communication (verbal and written) skills.
- Excellent editing skills with attention to detail.
- Strong analytical and problem-solving skills.
- Ability to make progress with less-than-complete information.

📌 Technical Writer (Bengaluru)
🏢 MoEngage
📍 Bengaluru