Hiring: L1 Technical Troubleshooting What you will do:-Log, manage & track technical tickets via Zendesk / Salesforce / Jira / Service Now✅ Investigate API-level issues, bugs & integration failures✅ Perform root cause analysis (RCA) on customer-reported problems✅ Route & redirect tickets to the right teams — Network, Billing, Engineering, Provisioning✅ Ensure SLA compliance & timely ticket resolution✅ Conduct quality checks on resolved tickets✅ Maintain documentation & knowledge base entries✅ Collaborate with cross-functional teams for permanent fixes─────────────────────────────?️ What We're Looking For:



Must Have:→ 1–3 years in technical support / IT helpdesk / customer-facing tech role→ Hands-on experience with ticketing tools (Zendesk / Salesforce / Jira / Service Now)→ Robust troubleshooting skills→ Ticket routing, escalation management & SLA tracking→ Good to Excellent communication skills (written + verbal)? Good to Have:→ API knowledge (REST APIs, error codes, Postman, log reading)→ Telecom domain background (SIM, network, billing, provisioning)Work Location: Noida Sector 135 Mode: Work from Office? Perks & Benefits→ Salary upto 4.5 LPA→ Both way cabs

📌 Technical Support Specialist (Noida)
🏢 TELUS Digital
📍 Noida