We’re Hiring: Customer Support / Technical Support Specialist

Location: Gurgaon (Work from Office)

Shift: Rotational (including Night Shift)

Working Days: 5 Days a Week

Key Responsibilities

- Resolve technical issues for customers on SAP Learning, Training Shop &

Certification Hub

- Communicate professionally with global customers via ticketing systems
- Handle and manage customer escalations effectively
- Collaborate with internal global teams to deliver high-quality support
- Take ownership of issues and ensure timely resolution
- Perform root cause analysis for reported incidents
- Generate and deliver reports on learning usage and customer requests
- Provide feedback to product/technical teams for continuous improvements
- Ensure GDPR compliance across processes
- Contribute to process improvements and efficiency

Desired Candidate Profile





- 2–4 years of experience in BPO/Call Centre (international voice/blended process)
- Bachelor’s degree in technical field (BCA / B. Tech / B. E.)
- Solid experience in customer handling & escalation management
- Excellent verbal & written English communication skills
- Comfortable working in rotational/night shifts

✨ Perks & Benefits:

- Both-side cab facility (within hiring zone)
- 5-day work week
- Global exposure & collaborative work environment

Interested?

Apply

Now!

(phone hidden)

#Hiring #Technical Support #Customer Support #BPOJobs #Gurgaon Jobs #Night Shift Jobs #ITSupport #Career Opportunity #Job Opening #Jobs In India #Immediate Hiring #Support Jobs

📌 Technical Support Specialist (Gurugram)
🏢 Niit
📍 Gurugram