Technical Support Executive

Position: Technical Support Executive

Location: Kolkata

Work Mode: Work from Office

Job Summary

We are looking for a customer-focused and result-oriented Technical Support Executive to join our team. The ideal candidate should have prior experience in voice-based customer support and a strong ability to understand customer requirements, resolve queries, and contribute to business growth through effective upselling and cross-selling.

Key Responsibilities

- Handle customer queries and provide timely and effective support over voice calls.
- Understand customer requirements and provide appropriate solutions.
- Maintain a high level of customer satisfaction through professional communication.
- Identify opportunities for upselling and cross-selling relevant products or services.




- Maintain accurate customer records and follow established processes and guidelines.
- Achieve assigned performance and customer service targets.

Eligibility & Requirements

- 1–2 years of experience in Voice Process, BPO, Customer Support, or a similar role.
- Experience in Upselling or Cross-selling is mandatory.
- Excellent verbal communication and interpersonal skills.
- Robust customer-handling and problem-solving abilities.
- Ability to work effectively in a target-driven environment.
- Immediate joiners will be preferred.

Job Details

- Shift Timing: 11:00 AM – 7:00 PM
- Working Days: Monday to Saturday
- Weekly Off: Sunday (Fixed)
- Interview Mode: Face-to-Face

📌 Technical Support Executive (Kolkata)
🏢 Saanvi Nexus
📍 Kolkata