Technical Support Executive

Location: Faridabad, Haryana

Employment Type: Full-time

Experience: 1–3 years

Industry: CPaaS | Cloud Communications | SaaS | Gen-AI

About Wocom365

At Wocom365, we provide cloud communication and AI-powered customer engagement solutions that help businesses streamline and automate customer interactions.

Our solutions include SMS, WhatsApp, RCS, Voice, Cloud Contact Center and Gen-AI Chatbots & Voicebots.

About the Role

We are looking for a technically sound and customer-focused Technical Support professional to join our team.

The candidate will be responsible for providing technical assistance to customers, troubleshooting product-related issues, understanding customer requirements and ensuring timely resolution of technical queries.

Strong knowledge of Wocom365's products is mandatory for this role. The candidate should have a clear understanding of our products, including SMS, WhatsApp, RCS, Voice and other cloud communication solutions, and be able to guide customers in using and troubleshooting them.

Key Responsibilities

Provide technical support to customers through calls, email and other support channels.

Understand, troubleshoot and resolve technical issues related to Wocom365's products and solutions.

Develop a strong working knowledge of Wocom365's product portfolio.

Assist customers with product configuration, setup and usage.

Diagnose issues and coordinate with internal technical and development teams when required.

Monitor and follow up on open support tickets to ensure timely resolution.

Understand customer requirements and provide appropriate technical solutions.

Assist customers with APIs, integrations and product-related technical queries.





Document technical issues, resolutions and recurring problems.

Maintain transparent communication with customers throughout the troubleshooting process.

Escalate complex issues to the relevant internal teams when required.

Help improve support processes and maintain technical documentation.

Requirements

1–3 years of experience in Technical Support, Product Support, SaaS Support or a similar role.

Mandatory: Strong knowledge of Wocom365's products and solutions.

Basic understanding of SaaS and cloud-based technologies.

Understanding of APIs, integrations and troubleshooting is an added advantage.

Knowledge of CPaaS, Cloud Contact Centers, Messaging, Voice or WhatsApp solutions is an added advantage.

Strong problem-solving and analytical skills.

Good verbal and written communication skills.

Ability to understand technical issues and explain solutions clearly to customers.

Customer-focused approach with strong attention to detail.

Ability to work independently as well as coordinate with cross-functional teams.

What We Offer

Market-competitive salary.

Opportunity to work with CPaaS, SaaS and Gen-AI communication technologies.

Exposure to real-world enterprise communication solutions.

High-growth work environment with opportunities for learning and career progression.

Important

Candidates applying for this role must have a strong working knowledge of Wocom365's products. Product knowledge will be an important requirement for this position.

We are also conducting walk-in interviews for this position.

Walk-in Interview Location:

RPS, 12th Avenue, Tower-5, 0409, 4th Floor

How to Apply

Interested candidates can apply directly through LinkedIn or contact:

Email: [email protected]

📌 Technical Support Executive (Faridabad)
🏢 WOCOM365
📍 Faridabad