Responsibilities and Duties

- Take ownership of customer issues reported and see problems through to resolution.

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

- Provide prompt and accurate feedback to customers.

- Ensure proper recording and closure of all issues.

- Prepare accurate and timely reports.

- Document knowledge in the form of knowledge base tech notes and articles.

- Inventory management with hardware bifurcation details.

- Basic understanding of CRM.

- Knowledge of Installation of backend & network settings.

Required Experience, Skills, and Qualifications

- B.Com / B.Sc / B.A

- Basic knowledge of networks and software.

Requirements

- Basic knowledge of Linux systems, utilities, and software.

- Robust problem-solving skills.





- Excellent client-facing skills.

- Fluency in Hindi, Gujarati, and English (basic command of English is required).

- Excellent written and verbal communication skills.

Job Type: Full-time

Pay: ₹240,000.00 - ₹480,000.00 per year

Benefits

- Food provided

- Health insurance

- Provident Fund

Shift

- Rotational shift

Work Days

- Monday to Friday

- Weekend availability

Application Question(s)

- have you worked with network switches
- have you worked with network cards
- have you worked with system administrators

- Have you worked with Linux systems & Do you have basic knowledge of Linux commands, networking, & configurations

Work Location: In person

📌 Technical Support Executive (Science City)
🏢 Multitrade Softech
📍 Science City