Responsibilities:

- Serve as the first point of contact for clients seeking technical assistance over the phone.

- Listen attentively to client issues and inquiries, providing accurate information and solutions.

- Guide clients through technical processes and resolutions.

- Understand client issues and discuss with technical team.

- Effectively handle risky client interactions by remaining calm, empathetic, and composed.

- Keep up-to-date with product knowledge, services, and technical aspects.

- Provide exceptional customer service while maintaining a friendly and professional demeanor.

Qualifications:

- Strong communication skills, both verbal and written.

- Patience, empathy, and the ability to explain technical details clearly.





- Basic understanding of technical concepts and problem-solving techniques.

- Previous experience of 1 years or more in customer service or technical support is a plus.

- Ability to handle and manage risky client interactions in a fast-paced environment.

- Positive organizational skills and attention to detail.

- Familiarity with support ticketing systems is advantageous.

Job Types: Full-time, Internship

Pay: ₹12,000.00 per month

Education

- Bachelor's (Preferred)

Language

- English (Preferred)

Work Location: In person

📌 Technical Support Executive (Kozhikode)
🏢 Trogon Media Private
📍 Kozhikode