- Handle inbound technical support queries via phone.
- Troubleshoot and resolve issues related to Microsoft O365 products (Outlook, Teams, OneDrive, SharePoint, etc.).
- Provide timely and accurate solutions while maintaining high customer satisfaction.
- Escalate complex issues to higher-level support when necessary.
- Document all interactions and solutions provided.
Requirements:
- Minimum 1 year of experience in a technical voice support role.
- Strong troubleshooting experience in Microsoft Office 365 products.
- Excellent spoken and written communication skills.
- Solid interpersonal skills and customer-handling ability.
- Willing to work in night/US shifts.
📌 Technical Support Engineer (Pune)
🏢 Rivera Manpower Services
📍 Pune
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