Job Description
upGrad Private Limited - www.upgrad.com
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nAbout Us –
nupGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a recent digital-first learning experience to deliver tangible career impact to individual sat scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
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nDesignation – Technical Support Engineer
nWork Location – Bangalore
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nAbout the Role -
nWe’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems,



and ensuring a seamless user experience.
nYou should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack.
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nKey Responsibilities -
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- Provide timely and effective technical support via email, chat, and callsn
- Troubleshoot issues related to APIs, integrations, performance, and accessn
- Reproduce customer issues and document bugs for escalation to engineeringn
- Write knowledge base articles, FAQs, and documentation to reduce incoming queriesn
- Collaborate with engineering and product teams to resolve recurring issuesn
- Monitor support dashboards and meet defined SLAs and CSAT goalsn
- Assist in onboarding and training users where requiredn
- Identify patterns and provide feedback for continuous product improvementn

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nMust-Have Skills -
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- 1 - 3 years of experience in technical/customer support or engineering rolesn
- Strong

📌 Technical Support Engineer | HigherEducation (Bengaluru)
🏢 upGrad
📍 Bengaluru