Experience:

1–3 Years
Work Mode:

Work from Office
Shift:

US Time Zones
Work Week:

Rotational – Mon–Fri / Tue–Sat / Wed–Sun
Interview Process:

CD → Versant

Role Overview
We are looking for a

Tier 2 Customer Support Associate

with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through

inbound calls, emails, and chats , ensuring timely issue resolution and excellent customer satisfaction.

Required Skills
1–3 years of relevant experience

in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
Excellent

verbal and written English communication .
Comfortable handling customer interactions through

voice, email, and chat .




Good technical aptitude and ability to learn current tools quickly.
Experience with

ticketing systems; ServiceNow is preferred .
Basic knowledge of ERP systems, MS Office, and internet-based applications.
Strong customer-handling and problem-solving skills.
Ability to work under pressure and meet SLA/productivity targets.
Candidate Profile
Customer-focused and results-driven.
Positive attitude and quick learner.
Strong attention to detail.
Good team player.
Flexible to work according to business requirements.
Punctual and disciplined.
High level of integrity.
Comfortable working in

US shifts and rotational work weeks .

📌 Customer Support (Mumbai)
🏢 BCforward
📍 Mumbai