Key Responsibilities

Customer Support & Coordination

- Act as the primary point of contact for customers for all Sea Freight ( Export & Import ) related queries.

- Provide timely updates on shipment status, schedules, delays, and documentation requirements.

- Coordinate with internal teams (Operations, Sales, Transport, CFS, CHA, Overseas Agents) to ensure smooth movement of shipments.

- Maintain strong customer relationships through prompt and skilled communication.

Sea Freight Documentation

- Prepare, verify, and manage Sea Freight documentation such as HBL/MBL, invoices, packing lists, DOs, pre-alerts, certificates, and other related documents.

- Ensure accuracy of details to avoid delays, discrepancies, and operational issues.





- Manage bookings with shipping lines and ensure adherence to cut-offs and carrier requirements.

- Maintain proper filing, record-keeping, and documentation compliance for audits and statutory requirements.

Operational Support

- Track and monitor cargo movement, vessel schedules, and shipment milestones.

- Coordinate with shipping lines, freight forwarders, and port/CFS authorities as required.

- Prepare operational reports, MIS updates, and shipment trackers.

- Assist in resolving issues related to documentation or shipment handling.

e & responsibilities

Preferred candidate profile

As Above

📌 SR.Executive-Customer Service, SEA Freight (Bengaluru)
🏢 Ryan Logitech
📍 Bengaluru