Job Description
Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.
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nWe are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best-in-class solutions that empower our customers and their customers to connect to the world of things
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nWe are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business.
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nJob Description:




nTrilliant is seeking a Support Engineer responsible for supporting Trilliant’s existing and new customers, maintaining their Production workplace, and managing issues based on support level agreements (SLAs). Works closely with Engineering to help understand, isolate, and resolve problems. Performs escalation of critical issues and ensures that the support group can assist the customer on time. Manage the after-hours and weekend support for select customers and be an escalation point for critical issues. Track and report on the support group metrices and customer service performance.
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nPosition Responsibilities
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- Monitor AMI system health, alerts, and meter communication statusn
- Provide daily and monthly performance reportsn
- Troubleshoot basic meter connectivity issues and data collection failuresn
- Run diagnostic checks and verify meter data transmissionn
- Document incidents in ticketing systems and follow standard proceduresn
- Escalate complex technical issu

📌 Customer Support Engineer (Ataula)
🏢 Trilliant
📍 Ataula