Job Description
Department: Admin
n Title: IT Service Technician
n Location: Bengaluru
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nWithum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with creative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business.
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nUnder the overall supervision of the Senior IT Services Manager, the IT Generalist Service Technician provides first and second level hardware, software, and occasional networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to Team Members throughout the Firm and their local office.
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nWithum has become synonymous with teamwork and client service excellence.



The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.
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n How You'll Spend Your Time:
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- Daily monitor the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner.n
- Timely acknowledgement of support requestsn
- Document, track, and resolve issues within published service level agreements.n
- Document and track hardware distribution via firm asset management software (ITAM)n
- Effectively communicate support efforts and resolutionsn
- Provide 2nd and 3rd level har

📌 IT Service Analyst (Bengaluru)
🏢 Withum India
📍 Bengaluru