Oracle Field Service Cloud – Functional Lead / Senior Consultant

Job Summary

We are looking for an experienced

Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant

to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
The ideal candidate should have strong hands-on experience with

Oracle Field Service Cloud

and the ability to translate field-service business requirements into scalable OFS solutions.

Experience

7–12 years

of overall experience in Oracle CX / Field Service.
Location : Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.
Robust hands-on experience with

Oracle Field Service Cloud .
Minimum

1–2 full-cycle Oracle Field Service / OFS implementations .
Experience working directly with business stakeholders and technical teams.

Key Responsibilities

Lead functional solution design and configuration for





Oracle Field Service Cloud .
Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
Configure OFS based on business requirements and field-service processes.
Support

cutover planning, readiness activities, go-live, and hyper-care .
Analyze business processes and recommend appropriate OFS configurations and improvements.
Identify potential adoption challenges and support business users during implementation.
Own the creation and maintenance of

Oracle Field Service training documentation and user guides .
Provide functional support and troubleshooting during testing and post-go-live phases.

Required Functional Expertise

The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:

Work Zones
Resources and resource structures
Capacity and capacity management
Routing and scheduling
Quotas
Calendars and working hours
Activity types an

📌 Oracle Cloud-CX-Functional (Mumbai)
🏢 Birlasoft
📍 Mumbai