Job Title: Senior Manager – Banking Backend Operations Location:

Noida, India Shift:

US Shift (Night Shift) Role Overview We are seeking an experienced

Senior Manager – Banking Backend Operations

to lead and manage large-scale banking operations for US clients. The role requires strong leadership capabilities, operational governance expertise, and the ability to drive efficiency, quality, and client satisfaction across multiple teams and processes. The ideal candidate will have extensive experience in

banking operations, BPO/outsourcing environments, process optimization, and stakeholder management , with a proven track record of managing multiple teams and delivering operational excellence.

Key Responsibilities Operations & Delivery Management Lead end-to-end delivery of

banking backend operations

ensuring adherence to SLAs, KPIs, and client expectations. Manage

multiple teams and team leaders

handling high-volume banking processes. Monitor daily operations, productivity, turnaround times, and accuracy levels. Drive

operational efficiency, process stabilization, and continuous improvement initiatives . Client & Stakeholder Management Act as the

primary operations contact for client stakeholders . Lead governance calls, performance reviews, and operational updates with clients. Ensure strong alignment between

client expectations and operational delivery . Quality & Risk Management Ensure adherence to

banking compliance, regulatory guidelines, and risk frameworks . Drive

quality improvement initiatives , root cause analysis, and preventive actions. Maintain strong controls to ensure

data confidentiality and process accuracy .



People Leadership Manage and mentor

multiple team leaders and large operations teams . Drive performance management, coaching, and employee development initiatives. Ensure strong engagement and retention within teams working in

US shift operations . Process Improvement & Transformation Identify automation, digitization, and process optimization opportunities. Implement

Lean / Six Sigma / operational improvement methodologies

to enhance productivity and quality. Partner with internal teams to drive

technology adoption and workflow enhancements .

Required Qualifications Bachelor’s degree in

business, Finance, Banking, or related field

(MBA preferred). 10–15 years of experience

in banking operations or BPO operations supporting US banking clients. Minimum

4–6 years in leadership roles managing multiple teams . Experience handling

high-volume backend banking processes

such as payments, lockbox, lending operations, document management, reconciliation, or deposit operations.

Required Skills Solid

operations leadership and people management

skills. Experience managing

large teams and multiple process lines simultaneously . Strong knowledge of

banking operations, compliance, and risk controls . Expertise in

SLA management, productivity improvement, and quality governance . Excellent

client management and communication skills . Experience working in

US shift / global delivery models . Preferred Skills Experience in

process transformation, automation, or digital initiatives . Exposure to

Lean, Six Sigma, or continuous improvement frameworks . Experience managing

banking operations transitions or process migrations .

📌 Senior Manager (Mumbai)
🏢 Anaptyss
📍 Mumbai