Job Title: Senior Security Engineer Experience: 4+yrs of experience Job Location: Sanpada, Navi Mumbai

We are seeking an experienced

Technical Support Engineer

to provide

24/7 support for cybersecurity products

across multiple platforms. This is a

product-based role (NOT SOC Analyst)

focused on troubleshooting, configuration, and operational support for

endpoint, email, and network security solutions , including

EDR/XDR technologies from Trend Micro and other leading vendors .

Key Responsibilities Core Support Responsibilities Deliver

Tier 2 technical support

for: Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors. Respond to customer inquiries via phone, email, and live chat promptly and professionally. Diagnose and resolving issues related to installation, configuration and system performance. Escalate complex cases to Tier 3 or engineering teams or OEM support team with comprehensive logs and documentation. Maintain accurate records of all support interactions in ticketing systems (e.g., ServiceNow, Zendesk, Salesforce). Adhere to incident management and escalation procedures to meet SLAs and KPIs. Work in rotating shifts to ensure

24/7 coverage , including weekends and holidays. Stay current with product updates, patches, and emerging security threats.



Collaborate with internal teams (engineering, QA, product) to resolve issues and enhance customer experience.

Pre-Sales & Post-Sales Technical Expertise Provide

technical expertise for Trend Micro products (& equivalent)

during: Post-sales : Deployment, troubleshooting, optimization. Deliver

product training or KT

to customers. Assist in

implementation, configuration, troubleshooting, and integration

of security products in customer environments.

Requirements

Technical Skills: Strong understanding of endpoint protection, email security, firewalls, and malware analysis. Hands-on experience with Endpoint (Client & Server OS), Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors. Proficiency in Windows, macOS, and server environments. Basic networking knowledge (TCP/IP, DNS, VPNs).

Certifications (Preferred): Trend Micro Certified Professional (TMCP) or equivalent. CompTIA Security+, Network+, or similar.

Soft Skills: Excellent verbal and written communication. Strong analytical and problem-solving abilities. Ability to work independently in a fast-paced workplace. Customer-focused mindset with a sense of urgency and ownership.

Please note: Designation will be finalized based on Interview evaluation

📌 Senior Security Engineer (Mumbai)
🏢 Eventus Security
📍 Mumbai