Key Areas of Responsibilities

- Work on Trading Operations with regular interaction with dealers/traders/business heads locally. and across the globe as required
- Derivatives asset focus for NSE-IX
- Engage with, and act as a contact point for, local regulators and exchange inquiries.
- Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
- Act as the SME for all applications & technologies used by business for trading GiftCity.
- Partner closely with Application Development and Support teams to support existing services and to rollout recent services seamlessly and efficiently.
- Ensure that the IT estate is instrumented and monitored effectively.
- Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity and availability of CLSA’s information assets.
- Participate in on-call support rotation.
- Coordinate the timely recovery of IT systems and applications.
- Schedule and document regular changes according to change management rules & guidelines
- Ensure that production environment is stable and efficient.
- Adherence to CLSA documented governance guidelines.
- Provide an excellent, fast and responsive service to other teams.
- Own, coordinate & manage the DC & its related activities.




- Dolphin application understand for Middle office support.

Requirements

- Experience working for NSE-IX supported business and back office.
- Preferred Greeksoft application support and troubleshooting knowledge.
- Degree in Computer Science, Software Engineering or IT related area
- Must have infra support on-prem support experience.
- Must have exposure to working directly other project stakeholders as needed.
- Prefer candidates with regional experience.
- Good communication and technical skills
- Knowledge on Exchange Regulations & Compliance
- Knowledge of Exchange certification process
- Knowledge of Unix,SQL is a must.
- Handling IT system and audits.
- Open to permanently relocate to Gujarat – preference is right fit to the role.
- At-least 6-8 years of experience in Front office Trading application support
- Strong Stakeholder management for application related stakeholders
- ITIL process adherence (change, release, incident, problem management)
- Good command of spoken and written English.
- Hands on working on Dolphin application for Middle office support in GiftCity.

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📌 Sr Support Analyst, Mumbai (Giftcity), Information Technology (Gujarat)
🏢 CLSA
📍 Gujarat