Job Title- Senior Manager - Quality Assurance Solution Line- ABS Shared Ops

Position type- Full Time

Work Location- Gurgaon

Working style- Hybrid

GCF Level- M35

Shift Time- Adaptable

Job Summary

Senior SMEs (Group Managers) operationalize the risk, control, and quality framework across assigned solution lines and GCC sites. Reporting to the Quality and Control Leader, they design and test controls at process level, run the quality assurance programme, and drive remediation of gaps with operations teams. They are the day-to-day expert partner to process owners - embedding control and quality requirements into new transitions, preparing teams for internal and external audits, and turning defect and control data into targeted improvement actions

Job Responsibilities

- Deploy the risk and control framework within assigned solution lines - document process-level risks and controls, run RCSAs, and maintain the control library.
- Execute the control testing and quality assurance program, including sampling, evidence review, and root cause analysis of defects and control failures.
- Drive remediation with process owners: agree corrective and preventive actions, track closure, and validate sustained effectiveness.
- Prepare operations teams for internal audit and external certification (e.g., ISO 9001, ISO 27001, SOC 1 / SOC 2) - evidence packs, mock audits, and auditor walkthroughs.
- Define and maintain quality standards, error taxonomy, and QC checklists for in-scope processes, aligned to enterprise and client requirements.
- Support transitions and business excellence by embedding control and quality requirements into due diligence, knowledge transfer, and go-live readiness criteria.

Qualifications





- Required education and certifications: Bachelor's degree or equivalent years of industry experience. Lean Six Sigma Black Belt; ISO 9001 Internal / Lead Auditor CIA, CISA, or COPC certification (preferred).
- Required years of experience: 12 plus years of experience including 8 plus years of experience in risk, quality, or audit within GCC / shared services.

Skills / Competencies

- Commercial judgement - balances customer outcomes, cost, colleague experience, and operational risk
- Ability to challenge assumptions constructively and translate complex modelling into clear decisions
- Strong stakeholder management across Operations, Finance, HR, and senior business leaders
- High attention to detail, model governance, and documentation discipline
- People leadership and coaching capability, with accountability for recurring planning cadences and deadlines
- Technical Skills Process-level risk assessment and control design / testing (RCSA, control walkthroughs, evidence sampling)
- Quality assurance methodology - sampling plans, audit scorecards, error taxonomy, and root cause analysis (e.g., 5 Why, fishbone)
- Working knowledge of ISO 9001 / ISO 27001 and SOC 1 / SOC 2 requirements and audit evidence standards
- Process documentation and SOP standards, including change control and version governance
- Data analysis and reporting on quality and control performance (advanced Excel; Power BI preferred)

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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