Infrastructure & Network Management

- Lead the design, implementation, and maintenance of server and network infrastructure to ensure high availability, performance, and security.
- Oversee configuration, upgrades, patching, and issue resolution in line with business SLAs.

Backup & Disaster Recovery

- Develop and maintain robust backup and recovery strategies to ensure data protection and business continuity.
- Regularly test and optimize DR plans across environments.

Storage Systems

- Manage enterprise-grade storage infrastructure to support scalability and performance.
- Evaluate and implement storage solutions as per evolving business needs.

Cloud Platform Management (AWS)

- Manage and optimize cloud infrastructure with a primary focus on AWS.
- Implement cost management, security, and auto-scaling practices for cloud workloads.

Office 365 & Google Workspace Administration

- Oversee the day-to-day administration of Office 365 (Exchange, SharePoint, Teams) and Google Workspace.
- Ensure seamless user experience, integrations, and support across platforms.

Technical Support & Team Leadership

- Lead a high-performing IT support team, driving SLA adherence and user satisfaction.
- Implement and enhance support systems, ticketing workflows, and knowledge bases.

Security & Compliance





- Work closely with the Information Security team to enforce security best practices across all systems.
- Ensure IT operations align with industry regulations, internal policies, and audit standards.

Stakeholder & Vendor Management

- Collaborate with business units to identify IT needs and ensure timely delivery of solutions.
- Manage vendor relationships for hardware, software, and service contracts.

Qualifications & Experience:

- Bachelors degree in Computer Science, IT, or related field (Masters preferred).
- 1015 years of progressive IT experience, including 5+ years in leadership roles.
- Hands-on experience with server/network/storage architecture, backup solutions, and cloud platforms (AWS).
- Strong expertise in Office 365 and Google Workspace administration.
- Proven ability to lead technical support teams and deliver excellent user experience.
- Excellent stakeholder communication and vendor negotiation skills.
- Relevant certifications preferred:
- AWS Certified Solutions Architect
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL, CCNA, or equivalent

What We Offer:

- A dynamic work setting with challenging IT transformation projects
- Opportunities to lead and scale enterprise infrastructure
- Cross-functional collaboration with business and tech leaders
- A culture that values innovation, ownership, and continuous learning

📌 Sr. Manager - IT (Mumbai)
🏢 upGrad
📍 Mumbai