Customer Success Engineer (Data & Automation)
Location:
Gurugram/Noida
(Onsite), 5 days/week
Experience:
1-3 Years
Joining Timeline: Immediate
About the Role:
We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to
enterprise customers ,
troubleshoot production issues , and ensure seamless operation of
cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to
resolve complex technical challenges
and deliver an exceptional customer experience.
Responsibilities:
Troubleshoot
and
resolve production issues
for enterprise customers.
Investigate incidents using
application logs ,
SQL queries , and
monitoring
tools .
Perform Root Cause Analysis ( RCA ) and drive issue resolution.
Support
REST APIs ,
webhooks ,
integrations , and
authentication
workflows .
Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.
Manage
customer onboarding ,
technical implementations , and ongoing
production support .
Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
Ensure timely resolution of
support tickets
while adhering to
SLAs .
Requirements:
1-3 years of experience
in Technical Support, Product Support, Customer Success Engineering, or Application Support.
Robust understanding of
SQL
and
REST APIs .
Experience with
Postman ,
webhooks , and
API troubleshooting .
Experience with
scripting using Python or JavaScript .
Exposure to cloud platforms such as
AWS ,
GCP , or
Azure .
Familiarity with
Linux ,
application logs , and
production incident management .
Knowledge of
monitoring tools
such as CloudWatch, Datadog, Grafana, or similar.
Basic understanding of
Docker
and
Kubernetes
is a plus.
Excellent analytical, problem-solving, and communication skills.
Good to Have:
Experience
supporting SaaS or enterprise software products.
Exposure to
AI/LLM integrations,
📌 Customer Success Engineer (Mumbai)
🏢 Recro
📍 Mumbai