Job Description
IT Support Engineer (L1/L2) – Onsite
nImmediate to 15 days Joiners Only
nSalary range:- 3LPA to 4LPA
nLocation -Mumbai
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nWe are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance
n.Key Responsibilities
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- Provide L1/L2 support for desktops, laptops, printers, and peripheral devicen
- Diagnose and troubleshoot hardware, software, and operating system issuen
- Support Windows and Mac OS environments, software installations, updates, and patchingn
- Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshootingn
- Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioningn




- Support onboarding and offboarding activities including user account setup and system configurationn
- Use tools such as Intune and SCCM for device management and software deploymentn
- Manage support tickets, prioritize incidents, and ensure SLA adherencen
- Maintain accurate asset inventory and technical documentationn
- Escalate complex technical issues to L3/support teams when requiren

nRequired Skill
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- Solid knowledge of desktop and laptop troubleshootingn
- Experience in Windows/Mac OS supportn
- Understanding of networking fundamentals and remote support tooln
- Hands-on experience with ticketing systems and IT support processn
- Exposure to Intune, SCCM, Active Directory, or Office 365 is preferredn
- Good communication and problem-solving skilln

nExperience
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- L1 Support: 1–3 Yearn
- L2 Support: 3–5 Yearn

nLocation
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- Mumbain

nWork Type
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- Onsiten

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📌 EUC Hands (Mumbai)
🏢 eJAmerica
📍 Mumbai